Airbnb Review Reply Templates

FIVE-STAR REVIEW REPLY

Thank you, [guest name], for staying with us.

We’re glad you enjoyed [specific detail from the stay].

It was a pleasure hosting you, and you’re welcome back anytime.

Thanks again, [host name]

MIXED REVIEW REPLY

Thank you for sharing your feedback, [guest name].

We’re glad [positive detail] worked well for you.

We appreciate you mentioning [specific concern].

We have [action taken or planned] to address it.

Thanks for helping us improve, and for choosing to stay with us.

Best, [host name]

NEGATIVE REVIEW REPLY

Thank you for taking the time to share your experience.

We’re sorry that [specific issue] affected your stay.

We take feedback seriously and have [action taken or planned].

We appreciate you bringing this to our attention.

Regards, [host name]

REVIEW YOU WRITE ABOUT A GUEST

[Guest name] stayed at [property name].

Communication was [brief, accurate description].

Check-in and check-out went [brief, accurate description].

The home was left [brief, accurate description].

We appreciated [specific positive detail, if applicable].

I would [welcome this guest again or choose another accurate closing].

Thank you, [host name]

OPTIONAL PERSONAL DETAIL

We especially appreciated [one specific detail].

We hope you enjoyed your time in [location].

Thanks again for staying with us.