Airbnb Welcome Book Template
Use this welcome book to give guests the practical details they need during a stay, from finding the entrance to checking out. Copy the text below into a document, fill in the bracketed fields, and share it where guests can find it.
Airbnb Welcome Book Template
WELCOME
Welcome to [property name]. We hope you have a comfortable stay. This guide covers the home and helpful details for your visit.
ARRIVAL
Address: [full property address]
Directions: [clear directions from a nearby landmark or main road]
Entry instructions: [where to find the entrance and how to enter]
Key or access details: [where the key is or how to use the entry code]
Parking: [where guests may park and any instructions they need]
If you have trouble getting in, contact [host name] at [phone number].
WI-FI
Network name: [Wi-Fi network name]
Password: [Wi-Fi password]
HOME BASICS
Please treat the home and its contents with care. If something needs attention during your stay, contact [host name] at [phone number].
Heating or air conditioning: [how to use the controls]
Lights: [notes about switches guests may not easily find]
Kitchen appliances: [simple instructions for appliances guests may use]
Laundry: [how to use the washer or dryer, if available]
Trash and recycling: [where to put rubbish and recycling]
Please do not smoke inside the home.
Please keep noise at a considerate level, especially in shared or quiet areas.
LOCAL TIPS
Food shop: [name and address]
Coffee or breakfast: [name and address]
Restaurant: [name and address]
Nearby activity: [name, address, and a short reason you recommend it]
Getting around: [useful local transport or parking information]
CHECKOUT
Checkout time: [time]
Before you leave, please [checkout task, such as wash used dishes or gather rubbish].
Please leave [keys or access device] at [location].
Check that you have your belongings and close [doors or windows, if needed].
Thank you for staying with us. Safe travels, and contact [host name] at [phone number] if you have a question.
Who should use a welcome book?
A welcome book works well for hosts who want one clear reference for arrival instructions, home basics, and local suggestions. Prepare it before a guest arrives, then update it whenever access details, equipment, or recommendations change.
You can print it, keep it in the home, or share a digital copy. For other ready-to-use materials, browse our free hosting templates.
How do you fill in each section?
- Arrival: Add the complete address, directions guests can follow, and the correct entry instructions. Make sure the steps match what guests will see when they arrive.
- Wi-Fi: Enter the network name and password exactly as they appear on the router or your home’s network information.
- Home basics: Describe how to use appliances and controls in plain language. Include only instructions that apply to your property, and remove anything that does not.
- Local tips: Choose places you would genuinely recommend, such as food shops, restaurants, or nearby attractions. Add names and addresses so guests can find them.
- Checkout: Write down the tasks you expect guests to complete and where to leave keys. Keep the instructions clear and consistent with the arrangements you have made with guests.
Before sharing the file, replace every bracketed field and read the whole document as if you were arriving for the first time. Ask someone unfamiliar with the property to follow the arrival and appliance instructions; confusing steps are easier to fix before a guest needs them.
Keep the welcome book focused on useful stay information. You can use a separate house rules template for expectations, and a cleaning checklist to organize turnover tasks.
What welcome book mistakes should you avoid?
- Leaving bracketed fields, old access details, or recommendations you no longer stand behind.
- Using vague directions such as “go around back” without explaining which entrance or what guests should look for.
- Listing appliance instructions that do not match the model or controls in your home.
- Packing the document with long explanations that hide the information guests need most.
- Adding sensitive personal details or instructions that guests do not need for their stay.
Keep the layout easy to scan with clear headings and short instructions. If something requires a detailed explanation, consider adding a simple note about where to find the control or asking guests to contact you if they need help.
Can software send or use a welcome book?
A welcome book can stay as a separate reference, while guest messaging software handles routine conversations. BnBGenius describes automated guest messages, reviews, and upsells, with automation running around the clock. Read more about automated guest messages with BnBGenius.
Keep any message instructions consistent with the information in your welcome book. If you use a tool to send guest communications, make sure the details are current and that guests can still return to the full home guide when they need it.
Frequently asked questions
What should an Airbnb welcome book include?
Include arrival and entry details, Wi-Fi information, instructions for relevant appliances, local recommendations, and checkout steps. Add only information that applies to your home and the stay.
Should I print or send a digital welcome book?
Use whichever format makes the information easy for your guests to find. A printed copy can stay in the home, and a digital copy can be shared before arrival; keep both versions current if you use both.
How often should I update my welcome book?
Review it whenever access instructions, home equipment, checkout arrangements, or local recommendations change. Before sharing it with a guest, check the bracketed fields and confirm the instructions still match the property.