Airbnb Check-In Message Template
Use these ready-to-edit messages to keep guests informed from booking through checkout. Copy the text below, replace the bracketed details, and adjust any instructions to fit your home.
Airbnb Check-In Message Template
BOOKING CONFIRMATION
Hi [guest first name],
Thanks for booking [property name] from [arrival date] through [departure date]. We’re glad you chose to stay with us.
Your reservation is confirmed. We’ll send arrival instructions before your stay.
If you have a question before then, reply to this message and I’ll be happy to help.
Best,
[host name]
DAY-BEFORE CHECK-IN
Hi [guest first name],
Your stay at [property name] begins [arrival date]. Check-in starts at [check-in time].
The address is [street address and unit].
To get inside: [step-by-step entry instructions and access code].
Wi-Fi: [network name]. Password: [password].
If you have trouble getting in, call or message me at [host phone number].
Have a good trip. I look forward to welcoming you.
[host name]
FIRST-NIGHT CHECK-IN
Hi [guest first name],
I hope you made it in and are settling comfortably. Is everything you need easy to find?
If you have a question or need help with anything in the home, message me here or call [host phone number].
Enjoy your stay,
[host name]
CHECKOUT REMINDER
Hi [guest first name],
A quick reminder that checkout is [checkout time] on [checkout date].
Before you leave, please [checkout task or instruction].
Please leave [keys or other items] at [drop-off location].
If anything needs attention before you go, let me know.
Thanks for staying at [property name]. I hope you had a comfortable visit.
Safe travels,
[host name]
When should you send these guest messages?
This template is for hosts who want a clear, consistent message for each part of a stay: confirmation, the day before arrival, the first night, and checkout. Send each message at a time that fits your booking and your hosting routine.
It works as a starting point, not a script you have to follow word for word. Keep details accurate for your property, and use more free hosting templates if you also need help with house rules or guest information.
How do you fill in each field?
Replace every item in square brackets with the information for that reservation or home. In the confirmation, check the guest’s name, property name, and dates. In the arrival message, confirm the address, check-in time, entry directions, and a phone number guests can use if they have trouble.
For Wi-Fi, enter the network name and password exactly as they appear at the property. In the checkout message, set a realistic departure time and list only the tasks you want guests to handle. If you have a printed guide with additional details, point guests to it; a welcome book template can help you organize that information.
Keep the first-night message short and useful. It gives you a chance to ask whether guests got inside and have what they need, without repeating the full arrival instructions.
What mistakes should you avoid?
- Sending an arrival message with an old door code, address, or access direction. Check the details for the specific reservation before sending.
- Leaving bracketed placeholders in a message. Read the whole message once after filling it in, including any contact details and times.
- Packing arrival instructions into a long paragraph. Put the address, entry steps, and contact option on separate lines so guests can find them quickly.
- Adding checkout chores that guests do not need to do. Keep requests clear and reasonable for your home.
- Using one message for every situation. Update it when property instructions change, and make sure it fits the guest’s booking.
For other guest-facing details, keep your messages consistent with your house rules template.
Can software send or use these messages?
BnBGenius describes automated guest messages for Airbnb and Vrbo, along with reviews and upsells. It says these are automated around the clock, and that setup does not require login credentials. See BnBGenius message automation for details about its approach.
The service also says it automatically offers early check-ins, late check-outs, and gap-night stays to guests. If you use any message automation, review the wording and property details so they match the instructions you want guests to receive.
Frequently asked questions
What should an Airbnb check-in message include?
Include the guest’s arrival details, the property address, check-in time, entry instructions, Wi-Fi information if useful, and a way to contact you if access does not go as expected. Keep each instruction specific to the property.
When should I send check-in instructions?
This template is designed for an arrival message the day before check-in. Choose a sending time that gives guests a chance to read the instructions before they travel to the property.
Should I send a message after guests arrive?
A short first-night check-in can confirm that guests got inside and ask whether they need anything. Keep it friendly and make it easy for them to reply.